Gear Up poet

return policy

OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE DELIVERY OF YOUR ITEM, UNFORTUNATELY, WE CAN’T OFFER YOU A REFUND OR EXCHANGE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

WE DON’T ACCEPT REPLACEMENTS OR REFUNDS BASED ON SIZE ISSUES. PLEASE CHECK THE SIZE CHART BEFORE BUYING. ALSO, PLEASE CHECK THE COLORS BEFORE PURCHASE.

SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. PERISHABLE GOODS SUCH AS FOOD, FLOWERS, NEWSPAPERS OR MAGAZINES CANNOT BE RETURNED. WE ALSO DO NOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.

ADDITIONAL NON-RETURNABLE ITEMS:

GIFT CARDS

DOWNLOADABLE SOFTWARE PRODUCTS

SOME HEALTH AND PERSONAL CARE ITEMS

SALE ITEMS (IF APPLICABLE)

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY, SALE ITEMS CANNOT BE REFUNDED.

GIFTS

IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU.

IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A REFUND TO THE GIFT GIVER AND HE WILL FIND OUT ABOUT YOUR RETURN.

EXCHANGES (IF APPLICABLE)

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT RETURNS@GEARUPPOET.COM AND SEND YOUR ITEM TO 5649 HOLLYWOOD BLVD. LOS ANGELES CA, 90028

 

poet the puppy, Gear up poet

RETURNS:

ALL DAMAGED ITEMS WRONGLY SENT ITEMS, WRONG QUANTITY SENT, OR DEFECTIVE ITEMS WILL BE ACCEPTED FOR A FREE RETURN FOR A REFUND OR REPLACEMENT WITHIN 30 DAYS AFTER RECEIVING THE ITEM (IN ORDER TO START RETURN PROCESS, YOU MUST PROVIDE A PHOTO OF THE DEFECTIVE ITEM).

TO RETURN YOUR PRODUCT, SEND US AN EMAIL AT RETURNS@GEARUPPOET.COM

ITEMS THAT ARE NOT NEEDED ANYMORE, NOT LIKED BY SIZE, COLOR, MATERIAL ETC., (BUYER’S REMORSE) CANNOT BE RETURNED FOR A REFUND.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. NEXT, CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT RETURNS@GEARUPPOET.COM

EXCHANGES (IF APPLICABLE)

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT RETURNS@GEARUPPOET.COM

THANK YOU.